Shipping policy All orders are processed within 1 to 6+ business days (excluding weekends and holidays) after receiving your order confirmation email. During Christmas season turn around times can be longer, all depending on the amount of orders we have. You will receive another notification when your order has shipped. ALL Shaped Plush Pillows ship FREE within the USA. Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. Shipping option Estimated delivery time First Class Mail Package 3 to 5 business days Priority Mail 1 to 3 business days Express 1 to 2 business days International Shipping We offer international shipping. If your country doesn't show up during check-out for any reason, please email us at email@mrscopycat.com Shipping charges for your order will be calculated and displayed at checkout. Shipping option Estimated delivery time First Class International 10 to 21 business days Priority Mail International 6 to 10 business days Priority Mail International Express 3 to 5 business days Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order, please contact us at email@mrscopycat.com with your name and order number, and we will look into it for you. You can track your shipment here: Refunds, returns, and exchanges We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at email@mrscopycat.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at email@mrscopycat.com.
