Shipping policy

All orders are processed within 1 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. During Christmas season turn around times can be longer, all depending on the amount of orders we have. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

 

First Class Mail Package

3 to 5 business days

 

Priority Mail

1 to 3 business days

 

Express

1 to 2 business days

In-store pickup

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are between 10.00 am to 3.00pm Monday through Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping. If your country doesn't show up during check-out for any reason, please email us at email@mrscopycat.com 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

First Class International

10 to 21 business days

 

Priority Mail International

6 to 10 business days

 

Priority Mail International Express

3 to 5 business days

 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order, please contact us at email@mrscopycat.com with your name and order number, and we will look into it for you.

You can track your shipment here

Refunds, returns, and exchanges 

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at email@mrscopycat.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at email@mrscopycat.com.