FAQs

Where are your products made?

All of our custom pet pillows are handmade in our shop in California. Our bloody knife pet toys are designed in California and then custom crafted from our most highly skilled supplier in China. 

  

Are your toys safe?

Our materials used in our knives have been tested for lead, hazardous materials, and flammability by a third party lab and have found non-toxic. They meet the same strict quality standards for manufacturing infant and children plush toys. 

Although our toys are well made, no toy is indestructible. Please supervise your pet during play time and discard toys when they start to break into pieces or are torn.

The used catnip and silver vine mix in our kitty toys are organically grown in the USA. The Silver Vine fruit and sticks we use are fully tested by one of the largest US laboratories of food testing services to insure that they are completely safe for cats (The same process we go through for our signature catnip).

Our catnip toys carry a silly test tube with our Killer Catnip, filled  and attached to the toy in the USA!

 

What is Catnip?

Check out our blog here!

 

Are your pet toys washable?

Yes! are toys are machine washable warm, gentle and line dry.

Consider washing toys inside a mesh bag to prevent them from taking too much of a beating from your washing machine. 

When washing stuffed toys, only use pet-safe detergents. You don't want ingredients like these in your detergent, as your dog will be putting these toys in their mouth:

  • Bleach
  • Chlorine
  • Sodium lauryl ether sulfate (SLES)
  • Phthalates
  • Artificial Dyes

Our favorite laundry detergents is: 

 

What fabric are you using for your pet pillows?

We are printing your pet's images onto soft fur like Minky Plush Fabric, using dye-sublimation technique. Colors won't bleed or crack over time.

 

How to I care for my pet pillow?

Our pillows are machine washable warm, gentle. I recommend to let them air dry to keep it soft.

 

Are you using an app to create your custom pet portraits?

No. All of my portraits are hand drawn using an iPad Pro and Apple Pencil.

 

How long is your turn around time, until my item ships?

Custom Pillows 2-5 business days

Bloody Knife Catnip Toy 1 business day

Handmade toys 2-5 business days

T-Shirts 2-6 business days

Times don't apply during Christmas season!

 

Need additional help?

Contact us here